Malay Quality Assurance Lead (QAL)

About this role

In this hourly, remote contractor role, you will work as a Malay Quality Assurance Lead (QAL) to oversee quality, consistency, and trainer performance across Malay AI training projects. You will review AI-generated Malay content and trainer/QA work, evaluate output quality against project guidelines, provide precise written feedback, and ensure that all contributors follow the expected quality standards.

Malay, Bahasa Melayu, Malay Quality Assurance

Responsibilities

• Quality monitoring: Spot-check Malay items, identify quality issues, provide ongoing feedback through DMs, and escalate recurring or critical issues.
• Trainer and QA communication: Update trainers and QAs on Discord about new item guidelines, project changes, workflow updates, and quality expectations.
• Question handling: Respond to trainer/QA questions clearly and promptly, especially around Malay wording, tone, register, translation fidelity, cultural context, terminology, code-switching, and regional usage.
• Documentation: Create and maintain Malay project documentation, including style guides, trackers, FAQs, quality notes, examples, honeypots, and onboarding materials.
• Quality alignment: Ensure all trainers and QAs apply Malay language guidelines consistently and understand updates as projects evolve.

Qualifications

• Bachelor's or Master's degree in Malay, Bahasa Melayu, Linguistics, Translation, Communications, Journalism, English, Education, Quality Assurance, or a relevant domain/related field.
• Native or near-native Malay proficiency with strong reading and writing skills.
• 3+ years of professional experience in Malay writing, editing, translation, localization, content QA, AI training, education, annotation, or related language-review workflows.
• Strong understanding of Malay grammar, spelling conventions, punctuation, tone, register, formal/informal usage, and cultural context.
• Ability to evaluate Malay content against detailed rubrics and identify issues such as mistranslation, literal phrasing, unnatural tone, incorrect register, hallucinated claims, ambiguity, or inconsistent terminology.