Customer Support Assistant

$21–45/hr

291 people hired

RemoteGlobalTechnology3-5 YearsContractPosted Aug 25, 2026

About this role

Customer Support Assistants to support a customer project focused on delivering high-quality customer experiences and training next-generation AI systems. The role involves responding to customer inquiries with empathy and clarity, managing interactions through CRM platforms, resolving complex issues, documenting recurring challenges, and contributing real-world support scenarios that help improve AI performance. This opportunity is ideal for experienced support professionals with strong communication, problem-solving, product knowledge, and customer relationship skills. Prior AI experience is not required.

Responsibilities

Deliver clear, empathetic, and efficient customer support across multiple communication channels.
Use CRM platforms to accurately document, manage, and track customer interactions, issues, and resolutions.
Analyze customer problems, identify root causes, and recommend practical solutions that improve satisfaction.
Create and review support documentation, FAQs, best practices, and scenario-based feedback to help train AI systems.

Qualifications

Minimum 3+ years of professional customer support experience.
Strong written and verbal communication skills with excellent empathy, tone, and clarity.
Advanced proficiency with CRM software, digital support tools, product knowledge, and user education.
Strong analytical and problem-solving skills with the ability to manage complex cases in fast-paced environments.