IT Support Specialist

Skills

About this role

you'll apply your expertise to help train next-generation AI systems. Your work will shape how models learn, reason, and perform through high-quality, real-world input. No prior experience in AI is required — your domain knowledge is what matters.

IT Support & Troubleshooting SME

Responsibilities

• Diagnose and resolve common hardware and software issues across Windows, Mac, and Linux environments, focusing on real-world troubleshooting scenarios.
• Document incident details, troubleshooting steps, and resolutions with clarity and precision using ticket management systems (ITSM).
• Utilize networking knowledge (TCP/IP, DNS, VPN) to resolve connectivity and configuration incidents

Qualifications

• Minimum of 3 years’ experience providing Tier 2/3 IT support in diverse operating system and network environments.
• Deep familiarity with troubleshooting hardware, software, and networking issues, including root cause analysis.
• Proficiency in documenting technical incidents and resolutions using ITSM or similar ticketing platforms.