Customer Service Expert

About this role

In this role, you'll apply your customer service expertise to help train next-generation AI systems through phone-based support for customers across the United States. You'll handle live calls, complete everyday customer tasks, communicate with businesses and service providers, and accurately document call outcomes. This opportunity is suited for customer service professionals in LATAM with strong English communication, phone support experience, and the ability to work independently in a remote environment.

Customer Service Expert – Phone Support (LATAM)

Responsibilities

• Place and receive phone calls to complete reservations, appointment scheduling, and vendor confirmations.
• Communicate with businesses and service providers to gather information and fulfill customer requests.
• Navigate phone menus, hold queues, and call centers to reach appropriate contacts.
• Document call outcomes and important details accurately while maintaining confidentiality.
• Handle a high volume of short, consecutive calls across varied customer needs.
• Collaborate with remote professionals to maintain a consistent, high-quality customer service experience.

Qualifications

• Demonstrated experience in executive assistance, virtual assistance, concierge services, or phone-based customer support.
• Fluent, neutral, and clear spoken English with strong live conversation skills for US-based interactions.
• Confidence making outbound calls, including cold calls, and navigating automated phone systems.
• Reliable high-speed internet, a quiet work environment, and a quality wired or USB headset.
• Experience in hospitality, restaurant, or travel industries; negotiation or escalation experience is a plus.
• Ability to work autonomously, manage consecutive tasks, and deliver high-quality service remotely.